About Us

Bonney Care Agency Ltd is a forward thinking, creative organisation that has the capacity to develop bespoke provision directly in response to individual’s care and support needs.

Bonney Care Agency Ltd provides domiciliary care, supported living service and Independent Living (Supported Housing) Services, day opportunities, short-term accommodation for asylum seekers and others with no recourse to public funds (NRPF), and housing and support provision for young people aged 16-25 (including young people who are looked after by the local authority, care leavers, unaccompanied asylum seekers, or teenage parents).

Our philosophy of service delivery aims to provide high standard of care/support that reflects an ethos of respect for people by treating them with dignity and ensuring that their right to privacy, safety, security and choice is maintained.

We enable/reable each person to maximise their independence by agreeing with them through information sharing and consultation, individual person-centred care/support plans, supporting them with risk-taking and encouraging the retention and development of daily life-skills.  This is achieved by enlisting the support of the individual’s family (by choice) other professional services and organisations that may be necessary from time-to-time and according to the defined needs of the service user.

Our approach to care is holistic, integrated and person-centred. This comprehensive approach ensures that the delivery of care is service user focused and led, outcomes based, tailored to meet the individual’s needs, expectations and perception of reablement/enablement, recovery and independence. We acknowledge that reablement/enablement and recovery has a very personal definition for each individual; therefore our focus is based on  service user led support, hope, consultation, partnerships, self-direction, choice, respect, recovery, skills and resources

All support/care plans are person-centred and encourage empowerment and involvement.

We work in partnership with the Service Users, their families, advocates and health professionals to provide care and support that enable the Service User to make informed choices and decisions in order that they may achieve their maximum potential for good health and well-being by living a quality of life and lifestyle as independently as possible within their local community.

Networking and close liaison with community teams (including if necessary Advocacy services, Mental Health & Learning Disabilities services, GP Surgeries, Community Nurses and Community Psychiatric Nurses) are maintained in the best interests of our service users. All services we deliver are transparent and flexible.

In addition, staff  recruitment is rigorous and potential staff require a DBS (Disclosure and Barring Service) check, ISA first check, and at least two carefully cross-checked references.  Staff must have a minimum of QCS Level 2 or equivalent alternatively working towards the qualification. All new staff are interviewed by Managers or Team leaders and where possible service users, before employment.

Staff training needs are constantly monitored and reviewed to ensure that the appropriate skill set are available to provide the care and support required by the service users.

We operate an equal opportunities policy.

The social, emotional, spiritual and ethnic needs of our service users are met by maintaining and developing relationships with family, friends, religious organizations/faith groups and social networks (Psycho-social awareness).

An on-going programme of improvement and facilities management is active to ensure service user environments are maintained to an excellent standard.

We are always ready to rise to the challenge in the provision of care and support to people with Complex needs Learning Disabilities, Acquired Brain Injuries, Mental Health, Autistic Spectrum Disorders, Early onset Dementia and  Behaviours that Challenge, which includes focusing on areas that are often not met elsewhere. We listen and respond to our customers through continuing consultation.

We constantly strive to improve our care and support delivery to meet the needs of our service users and to exceed the Essential Standards of Quality and Safety as set out by the CQC.

Our central support office is in Leicester with a number of departments which support the individual services including finance, human resources, operations, marketing and development. Each of our services are no more than an hour’s drive away which allows members of the senior management team to make frequent visits to services helping to ensure proximity, consistency and safety.

Download our company brochure here